Why do this course?
[This is one of the first dispute resolution trainings in India to provide a strong Post-Training Support which includes a dedicated ODR coach from Sama for 3 months and 10 cases to work on.]
In the last 8 years, Sama, an Online Dispute Resolution (ODR) platform based out of Bangalore, handled more than 2 crore+ cases and settled more than 35 lakh+ cases. In 2022, some Sama Resolutionaries made Rs 50,000 to Rs 60,000 per month! Through this course, you will-
1) Learn the background of Sama,
2) Get the full overview of Online Dispute Resolution (ODR),
3) Learn how Conciliation, Arbitration & Case Management works at Sama,
4) Get Certified as a Sama Resolutionary and become eligible to get 10 cases (minimum) from Sama, and
5) Get access to dedicated Sama ODR Coaches to provide On-boarding Support for your first 3 months at Sama.
Join the Sama Community of World Class ODR Professionals with the mission to enable "Suljhao, Magar Pyaar Se". (Translates to "Resolve, with Compassion")
What is the Course Format?
(In Compliance with NITI Aayog & ICODR Training Guidelines)
1) 6 Modules - Videos, Readings, Annexures and Quizzes (Full Details Below),
2) Submit Final Assessment,
3) Get Certified in ODR by Sama. The course Duration is 20 hours.
What is the Post-Training Support?
1) Get Access to Sama ODR Coach for Onboarding Support for 3 months,
2) Have a 1:1 Session with a Behavioral Psychologist &
3) Start with your first 10 cases
In case of any queries, reach out to Sama Administration over e-mail at [email protected]
Here's what's Inside
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Available in
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Available in
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- How did it all start? (0:55)
- Domain Names before Sama (0:24)
- What changed in 2017? (1:35)
- What was Sama's first case? (0:42)
- The evolution of Indian Mediation Week (1:57)
- What changed in 2019? (1:53)
- How did the pandemic impact Sama? (3:13)
- The Madhya Pradesh Pilot Project (2:11)
- How did Sama begin online arbitration? (1:19)
- Sama Principles (14:33)
- Reading 4- Sama's Journey (2015-2023)
- Reading 5- Sama's Mission, Goals and Statistics
- Reading 6- Sama Team
- Reading 7- ODR Ethical Standards for Neutrals and Case Managers
- Reading 8- Evolving Things at Sama (Ensuring Quality & Participation)
- Module 3 Quiz
- Annexure 3- Sama Users (Enterprises, State Legal Service Authorities and Police)
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- Introduction to Conciliation (1:20)
- Logging on to Sama's ODR Platform (3:01)
- The Complaints Table (4:20)
- What are the different Case Statuses? (2:38)
- What are Case Updates? (4:57)
- What are Proposals & Queries? (1:05)
- Proposals & Queries on Sama's ODR Platform (4:51)
- E-signing a Settlement Award (4:39)
- Mediation Platform Features-As of June, 2023 (2:38)
- Conciliation Platform Features-As of June, 2023 (3:59)
- Reading 9- Online Conciliation at Sama
- Reading 10- Key ODR Practitioner Skills
- Reading 11- Strengthening Online Communication Skills
- Module 4 Quiz
- Annexure 4- Sample Conciliation Award, Sample Notice & Scoreboard Calculation
- Annexure 5- Note on Security of Sama
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- Introduction to Arbitration (1:54)
- Arbitration on Sama's ODR Platform (1:53)
- The Arbitration Workflow on Sama (5:19)
- What are the different stages in Arbitration on Sama? (3:42)
- Arbitration Stages 0 to 3 on Sama's ODR Platform (4:53)
- Arbitration Stage 4 & Interim Awards (3:59)
- E-signing Arbitral Awards (3:00)
- Arbitration Platform Features-As of June, 2023 (3:35)
- Reading 12- Online Arbitration at Sama
- Reading 13-Stages of Online Arbitration (As of June, 2023)
- Module 5 Quiz
- Annexures 6- Case Filing Template, Sample Pre-Arbitration Notice & Sample Award
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- What is the role of a Case Manager? (2:03)
- Reading 14- Overview of Case Management at Sama
- Reading 15- Case Management in Online Mediation & Conciliation
- Reading 16- Case Management in Online Arbitration
- Reading 17- Case Management in Online Lok Adalats
- Online Lok Adalat Features (As of June, 2023) (1:31)
- Module 6 Quiz
- Annexure 7- FAQs for Online Lok Adalat
Available in
days
days
after you enroll